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🔒 How do sitter payouts work?

Once a booking is completed, funds are released from escrow and paid directly into the sitter's nominated bank account. Here's how payouts are processed.

When do I get paid?

After the service is completed:

  1. The sitter marks the service as complete.
  2. The pet owner confirms completion.
  3. Funds are released from escrow.

If the pet owner does not respond, MyPetFriends requests automatic payment release 48 hours after the sitter marks the service complete, unless a dispute or booking change is pending. The deadline is shown in your booking. Older bookings without a displayed deadline still need the owner to accept.

Once funds are released by TradeSafe, they typically reflect in your bank account within 2–5 business days, depending on your bank.

Where does the money go?

Payouts are made directly into your nominated South African bank account.

You are required to provide your banking details during onboarding (and within your profile settings). Please ensure these details are accurate to avoid delays.

Bookings on MyPetFriends must be valued at R50 or more, which ensures secure processing and payout handling.

What if the owner doesn’t release the funds?

If the pet owner does not manually confirm completion, MyPetFriends requests automatic payment release 48 hours after the sitter marks the service complete, unless a dispute or booking change is pending. The deadline is shown in your booking. Older bookings without a displayed deadline still need the owner to accept.

You do not need to request release in normal circumstances.

What if my banking details are incorrect?

If your banking details are incorrect, your payout may fail.

If this happens:

  • Update your banking details in your sitter profile.
  • Contact support so we can assist with reprocessing the payout.

To avoid delays, please double-check your account number, branch code, and account type when entering your details.

Can I accept cash or EFT instead?

No. All payments must be processed through MyPetFriends.

This ensures:

  • Funds are secured in escrow before the service begins
  • Payouts are properly tracked
  • Reviews are linked to verified bookings
  • Both parties remain protected within our platform

Accepting cash or direct transfers goes against our community guidelines and may result in account suspension.

We’ve designed payouts to be structured, secure, and predictable – so you can focus on providing great care, knowing payment is handled professionally.