📜 Terms & Conditions

1. About PETFRIENDS (Pty) Ltd

PETFRIENDS (Pty) Ltd operates a digital platform that connects pet owners with independent pet sitters in South Africa.

2. Eligibility

By using the Site, you confirm that you:

• Are at least 18 years old
• Will provide accurate information
• Will use the Site for lawful purposes
• Will not misuse or interfere with the Site

We reserve the right to terminate access for any user who violates these Terms.

3. Sitter Profiles

Sitters may create profiles including:

• Bio
• Experience
• Suburb
• Services offered
• Photos
• Reviews

Sitters are responsible for ensuring all information on their profile is truthful and accurate. PETFRIENDS may edit or remove profiles suspected of containing false or harmful information.

4. Booking Requests

When a pet owner submits a booking request, they provide:

• Their name
• Their pet's name
• Dates of required care
• A message to the sitter
• Additional instructions

This information is shared only with the sitter selected by the user. Sitters are responsible for responding promptly and honestly to booking requests.

PETFRIENDS does not guarantee that a sitter will accept a booking.

5. Role of PETFRIENDS

PETFRIENDS:

• Provides a platform for users to connect
• Does not verify every detail submitted by users
• Does not supervise or monitor sitter performance
• Is not responsible for any injury, loss, damages, or disputes between users
• Does not handle payments at this stage

All interactions, agreements, and services are carried out directly between pet owners and sitters.

6. User Conduct

Users agree not to:

• Harass or harm others
• Provide false or misleading information
• Spam, solicit, or engage in fraudulent behavior
• Upload harmful or unlawful content
• Attempt to hack, damage, or disrupt the Site

7. Reviews

Reviews:

• Must be honest and fair
• Cannot be defamatory or abusive
• May be removed if inappropriate or harmful

8. Intellectual Property

All content, branding, logos, text, design elements, and website materials are the property of PETFRIENDS (Pty) Ltd.

Users may not copy, distribute, or reproduce our content without written permission.

9. Limitation of Liability

PETFRIENDS (Pty) Ltd is not liable for:

• Any direct or indirect damages arising from sitter or pet-owner interactions
• Inaccurate or incomplete booking information
• Injury to pets or persons
• Property damage
• Lost or stolen items
• Miscommunication or failed bookings
• Website downtime or data loss

10. Indemnity

You agree to indemnify and hold PETFRIENDS (Pty) Ltd harmless from claims, damages, or losses related to:

• Your use of the Site
• Your interactions with other users
• Any breach of these Terms

11. Termination of Access

We reserve the right to suspend or terminate a user's access to the Site if they:

• Violate these Terms
• Provide false information
• Misuse platform features
• Engage in harmful or fraudulent activity

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

13. Updates to Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date.