Last updated: 27 November 2025
These Terms govern your access to and use of the Pet Friends website (the "Site"). By using the Site, you agree to these Terms.
PETFRIENDS (Pty) Ltd operates a digital platform that connects pet owners with independent pet sitters in South Africa.
Important: We are not a pet-sitting company and do not employ sitters. Sitters listed on the platform function as independent service providers.
By using the Site, you confirm that you:
We reserve the right to terminate access for any user who violates these Terms.
Sitters may create profiles including:
Sitters are responsible for ensuring all information on their profile is truthful and accurate. PETFRIENDS may edit or remove profiles suspected of containing false or harmful information.
When a pet owner submits a booking request, they provide:
This information is shared only with the sitter selected by the user. Sitters are responsible for responding promptly and honestly to booking requests.
PETFRIENDS does not guarantee that a sitter will accept a booking.
PETFRIENDS:
All interactions, agreements, and services are carried out directly between pet owners and sitters.
Users agree not to:
Reviews:
All content, branding, logos, text, design elements, and website materials are the property of PETFRIENDS (Pty) Ltd.
Users may not copy, distribute, or reproduce our content without written permission.
PETFRIENDS (Pty) Ltd is not liable for:
Your use of the Site is at your own risk.
You agree to indemnify and hold PETFRIENDS (Pty) Ltd harmless from claims, damages, or losses related to:
We reserve the right to suspend or terminate a user's access to the Site if they:
These Terms are governed by the laws of the Republic of South Africa.
We may update these Terms from time to time. The updated version will be posted on this page with a revised date.
For questions relating to these Terms:
PETFRIENDS (Pty) Ltd
Email: hello@mypetfriends.co.za